Testimonials

Whether Tenant, Landlord or Investor HML Lettings are here to help. Read our testimonials to hear what our clients have to say about our services.

I have been a landlord using HML Romford for many years. They found me a great tenant and sort out any issues with the property quickly and efficiently. I wouldn't use any other agancy.
Julie
Julie
November 19, 2020.
I have been with HML Group Romford, now for a few years and I can not fault them or recommend a team more then the Romford branch! From leaks, to fences blowing over they have kept the landlord and myself update on each other and fixed issues with a great team and quickly. They do really go above and beyond to help! I have had experiences in the past that have completely put me off renting but the last few years HMLs team have completely put me at ease with renting and been so helpful quick and reliable with works and any inquiries I have. Such a friendly an approachable team I do not feel uncomfortable asking them what could be deemed silly questions as they are always understand and supportive. Thank you to Sharon Reed at HML Romford who I have had help so so much over these hard months getting me in a property better suited for me when it could have been hell moving in these hard times! Thank you again to Hayley Whitehead for always being another member of the team I have relied on, definitely a good experience on my end. And many other members of the team at Romford who I don’t always get a chance to see.
Bonnie Joy
Bonnie Joy
November 12, 2020.
HML or Thornes in Luton have supported me in my home for the past 13 years. The team are friendly and helpful and I have aways felt that I can make contact with them with any problems at the property
Kelly Diane Watson
Kelly Diane Watson
October 21, 2020.
My late Mother has been a tenant of HML Romford for over 30 years and has always spoken very highly of them praising the efficient, caring service they always gave her. I remember making the call to them to notify them of her death and how upset they all were at losing such a lovely lady. They quickly, professionally and with great flexibility, care and understanding, helped me to deal with the end of tenancy arrangements and also supported me through a very difficult time. I would highly recommend them and Linda you have been amazing, thank you
Jan
Jan
October 16, 2020.
It was a pleasure to go through HML Romford. Nina and Hayley in particular, are the best professionals I have come across in this industry. Their customer services and communication skills is second to none. Always willing to go the extra mile in order to accommodate changes. The flexibility and commitment afforded to me during this process was really refreshing to see. Highly recommended to get in touch with either of them if you need to deal with HML in this area!
Sheikh
Sheikh
September 18, 2020.
Lovely people always resolved any issues I have had quickly. Would highly recommend.
Kat
Kat
September 17, 2020.
Very satisfied with HML Romford. Moving in was as smooth as could be, and since then, any issues that have cropped up have been dealt with promptly and thoroughly. I mainly correspond with Hayley who has been fantastic, warm and friendly and always proactive in resolving any problems, not that we've experienced many. All the other team members i've dealt with have been great too. I would be happy to recommend HML to family and friends.
Luke Ryan
Luke Ryan
September 17, 2020.
Linda Cole demonstrated outstanding support and coordination skills when our property needed extensive renovation after a tenant left it in an appalling condition. She has always been very proactive in her advice and management. Thank you!
Mrs Dixon
Mrs Dixon
September 14, 2020.
Thanks to the efficient as always team at HML for always going above and beyond to ensure that both landlord and tenants are afforded the best possible outcome. Nina and Sharon at Romford are amazing to work with. Thank you Sharon for all your help recently with the new guideline certification needed for the home. Throughout the years with this company you all have continued to be professional and helpful as always. Thank you so much! Highly recommended firm.
Pat Best
Pat Best
August 14, 2020.
I was very pleased with the service i received from HML. Their lettings manager, Anita, was very easy to work with; friendly, responsive and professional. My new tenants are a lovely young professional couple. An excellent result and an excellent service. Thank you Anita.
David
David
August 4, 2020.